Client Service Representative

Description

Are you a detail-oriented, customer-focused professional looking to advance your career in a dynamic and fast-paced environment? Join Heritage Auctions, the largest auction house founded in the U.S., where you'll deliver exceptional customer service while building lasting client relationships. With headquarters in Dallas, TX, and offices in New York, Chicago, Beverly Hills, London, Hong Kong, and beyond, we specialize in over 50 auction categories, including Coins, Sports Memorabilia, Comics, Historical Artifacts, Jewelry, Fine & Decorative Art, and Wine.

Summary

As a Client Service Representative, you will play a pivotal role in managing client communications, resolving inquiries, processing payments, and ensuring customer satisfaction. Your commitment to accuracy, efficiency, and exceptional service will help maintain our reputation as a trusted leader in the auction industry.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision coverage
• Paid Time Off (PTO)
• 401(k) Savings Plan

Location

Conveniently located south of Dallas/Fort Worth International Airport, at the NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane.

Compensation

Commensurate with experience

Essential Duties & Responsibilities

• Client Interaction: Professionally handle incoming calls, emails, and chat inquiries with a focus on delivering exceptional customer experiences.
• Data Management: Accurately document all communications and payment information into the client database with meticulous attention to detail.
• Problem-Solving: Resolve client concerns promptly, ensuring timely follow-up and complete resolution.
• Payment Processing: Process and record payments with precision and adherence to company protocols.
• Relationship Building: Engage clients through open and interactive communication, fostering trust and long-term relationships.
• Order Management: Manage client catalog orders and incoming auction bids efficiently.
• Customer Satisfaction: Maintain Heritage's high standards for client satisfaction by providing accurate, clear, and complete information.
• Flexibility: Work extended hours and weekends at least twice a month to support high-demand periods. Other duties may be assigned to support the team.

Education & Experience

• High school diploma required.
• 1+ years of customer service experience in a fast-paced, client-facing role.
• Experience in email and chat-based customer communication.
• Proficiency in Microsoft Outlook and Excel is a must.

Skills & Abilities

• Exceptional Communication: Outstanding verbal, written, and interpersonal skills.
• Client-Centric Mindset: Positive attitude with a strong commitment to client satisfaction.
• Problem Solving: Critical thinking, good judgment, and the ability to resolve challenges independently.
• Multitasking & Organization: Excellent time management and organizational skills to handle multiple tasks efficiently.
• Attention to Detail: High level of accuracy and thoroughness in all tasks.
• Language Skills: Multilingual capabilities are a plus.

Work Environment

Ability to work independently in a fast-paced, high-demand environment. Must be able to lift up to 25 lbs. occasionally. Training: A six-week program from 8:00 AM – 4:30 PM will prepare you for success. After training, the schedule shifts to 8:00 AM – 5:00 PM, with extended hours (8:00 AM – 6:00 PM) on Mondays following Signature auctions twice a month.

Diversity & Inclusion

At Heritage Auctions, we celebrate diversity and are committed to fostering an inclusive environment. We welcome and encourage applications from women, minorities, veterans, mature workers, and persons with disabilities. EOE