Corporate IT Engineer

About Collectors

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Interview Process

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

About PSA

PSA is the world's largest trading card, autograph and memorabilia authentication and grading service. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region.

Position: Corporate IT Engineer, Japan

As the Corporate IT Engineer, Japan, you will be responsible for building, managing, and scaling IT operational support for our growing Tokyo, Japan office. You'll work on-site at our Tokyo office.

Job Duties

• Support day-to-day IT operations at the Tokyo, Japan office through Jira, Slack, Email, Phone, or in-person interactions.
• Level 1 and Level 2 technical support to end-users via phone and ticket submissions
• Troubleshoot and resolve hardware, software issues at level 1 and 2 support.
• Document and track issues, resolutions, and follow-up actions.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain knowledge of current IT systems, applications, and best practices.
• Provide training and support to end-users on various software applications and tools.
• Basic knowledge of Active Directory, imaging, and endpoint management is a plus.
• Basic knowledge of system administration also a plus.
• Basic Knowledge of core applications (Okta, Google, Slack, etc.)
• Basic understanding of tickets systems, Jira being a plus.
• Manage and maintain AV equipment in conference rooms and all-hands spaces.
• Provide after-hours, on-call support for end users on a rotational basis (required).
• Provide "white glove" IT support and service for all executive-level staff.
• Document changes, modifications, and troubleshooting in the ticketing system; ensure timely resolution of all incidents and requests.

Requirements

• Bachelor's degree (or foreign equivalent) in Computer Science or a related technical field, or IT certifications with equivalent practical experience, and 2 years of experience in the offered position or a closely related role.
• 2 years of experience supporting Windows, macOS, networking, mobile, video conferencing, and/or voice technologies.
• 1+ years with Active Directory, Okta and Google Workspace (big plus).
• 1+ years managing network shares and network printers; 2+ years printer support (Zebra knowledge a plus).
• Experience with Windows, Networking, Scripting, and Automation, and/or application troubleshooting.
• Systematic problem-solving approach and the ability to adapt to changing priorities and ambiguity.
• Excellent customer service, organization, prioritization, multitasking, communication, and leadership skills.
• Experience with Okta SSO and/or user provisioning, as well as Jira ITSM, is a plus.
• Knowledge of MDM (e.g., Endpoint Central, Kandji) is a plus; awareness of ITIL and IT Change Management best practices is also a plus; and knowledge of VPNs, firewalls, and switching is a plus.

Reasons To Join Us

• Social Insurance: All full-time employees are eligible for Employee Pension, Health Insurance, Workers Accident Insurance, Employment Insurance
• Paid Leaves: Our employees qualify for annual leaves and special leaves in accordance with the Company's Rules of Employment
• Allowances: Employees are also offered commutation allowance in accordance with the Company's Rules of Employment
• Benefits: Defined Contribution Pension Plan, Group Life Insurance, Group Long-Term Disability Insurance
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

Privacy Policy

Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.