Customer Service Agent Associate (US)
Job Details
You'll handle complex customer issues for Vestiaire Collective's luxury resale marketplace through phone, email, and messaging, resolving complaints, mediations, and high-value order problems while maintaining the brand's premium standards. The position runs Saturday-Wednesday (9am-6pm) with three days onsite in Brooklyn and two remote days, plus a full-time Monday-Friday training period to start.
About the Role
About Vestiaire Collective
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York. We currently have a diverse global team of 600 employees representing more than 50 nationalities. Our values are Activism, Transparency, Dedication and Greatness and Collective.
About the Role
The Customer Service Resolution Specialist deals with complex level 3 requests via outbound phone and inbound/outbound messaging and email channels from Vestiaire Collective users (questions, complaints, mediations, high-value orders, etc…). Their objective is to ensure the best possible user experience with Vestiaire Collective, respecting the Luxury Fashion DNA of the platform, with the aim of satisfaction and loyalty.
Schedule and Location
- Schedule for this position is 9am - 6pm, Saturday - Wednesday
- Expected to be onsite in Brooklyn Monday - Wednesday (with Saturday & Sunday as remote days)
- Initial training period of three weeks takes place from 9am - 6pm, Monday-Friday