Head of Technical / Director, IT
Job Details
Head of IT Director role leading all UK technology operations across retail, fulfillment, and digital channels—managing infrastructure, cybersecurity, and team development while aligning local priorities with Fanatics' global technology strategy. You'll drive major supply chain and logistics system implementations, oversee vendor partnerships, and ensure operational resilience across multiple sites and commerce touchpoints.
About the Role
About Fanatics Commerce
At Fanatics Commerce, we're more than just a leader in licensed sports merchandise – we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
To deliver technology excellence and operational resilience across UK operations, enabling scalable growth and seamless commerce experiences across retail, fulfillment, and digital channels. The IT Director provides strategic and operational leadership across all UK based technology domains and teams supporting resilient infrastructure, systems, and strong alignment between UK business needs and global technology strategy. Partnering closely with NA technology teams and leaders and internal functional owners, this role will define technical plans and local resources in line with business priorities, existing products, planned development and independent solutions.
How You Will Make An Impact
People Leadership
- Build and develop a high-performing UK IT team with clear accountability and career pathways.
- Foster a culture of collaboration, transparency, and continuous improvement.
Regional Technology Leadership
- Lead all UK-based IT functions — infrastructure, networking, workplace systems, and site technology.
- Ensure uptime, scalability, and security across fulfillment centers, retail sites, and offices.
- Oversee business continuity, disaster recovery, and cybersecurity in alignment with global policies.
Strategic Delivery & Program Management
- Deliver major UK initiatives spanning Supply Chain, Logistics, Buying, and Merchandising systems.
- Partner with North America Technology to ensure global alignment across front-end, e-commerce, and operations systems.
- Establish and manage delivery frameworks, KPIs, and governance processes.
Vendor, Partner & Stakeholder Management
- Manage vendor performance, contracts, and service delivery.
- Act as primary bridge between UK Operations, Commercial teams, and Global Technology leadership.
Technology Strategy & Solution Selection
- Guide technology and product decisions to balance UK ROI against initiatives.
- Where appropriate, evaluate and select regional applications and services that support efficiency and growth.
What You Bring To The Team
- Over 10 years in IT leadership within complex, multi-site or omni-channel organizations.
- Proven experience managing infrastructure, networks, and enterprise systems at scale.
- Strong understanding of Supply Chain, Logistics, Buying, and Merchandising processes.
- Demonstrated success leading technology delivery and transformation initiatives.
- Skilled in vendor and partner management, contract negotiation, and service governance.
- Effective communicator and influencer within global, matrixed environments.
Where You'll Work and What's Required
- Global technical leadership including leaders for infrastructure, networks, workplace systems, and site technology.
- Internal UK based leaders for E-commerce, buying & merchandising, Finance and Operations.
- Local technical teams and functional leaders.
- International Senior Leadership Team.
What's In It For You
Culture
Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.
Benefits
At Fanatics, we're dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.