IT Support Technician
Job Details
Support IT technician at Vestitaire Collective's Tourcoing hub handling ticket-based user requests, hardware/software installation and maintenance, system monitoring, and employee onboarding across global offices. Requires 3+ years IT support experience with Windows, networking basics, ticketing systems, and Intune MDM knowledge, working early shifts Monday-Friday 6am-1:15pm.
About the Role
About Vestiaire Collective
Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion. Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way. Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US. Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry. Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.
About the Role
Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools. We are looking for a Support IT Technician based in our hub in Tourcoing to support our people and successfully achieve these missions. The hours of work will be from 6h00 to 13h15, from Monday to Friday.
What You Will Do
- Processing of user requests (changes, incidents) using our global ticketing system
- Installing, configuring and maintaining computer hardware, software, systems, networks, printers, and scanners
- Responding in a timely manner to service issues and requests
- Providing technical support across various departments and global locations
- Onboarding new employees on a regular basis
- Monitoring of critical IT systems and tools, ensuring high availability at all locations
- Stock management of laptops and peripherals
- Use and develop the knowledge base (Wiki)
- Maintain an up to date inventory
- Participate in IT Projects
Who You Are
3+ years experience working in IT Support
You have the following skills:
- Windows 10/11
- Network: Basic routing and switching, VLAN, SSL / IPSEC VPN.
- Support: Experience using a ticketing tool
- MDM: Intune, Iru for Mac is a plus
- Excellent interpersonal skills, written and oral expression, Customer service spirit
- Desire to work as a team
- Rigor, ability to organize.