Program Manager, Authentication
Job Details
You'll lead end-to-end go-to-market planning and execution to expand eBay's Authenticity Guarantee program into new categories like Electronics and Collectibles across multiple markets. You'll coordinate across operations, external partners, and cross-functional teams to launch these initiatives and manage ongoing program growth while identifying and resolving blockers.
About the Role
About eBay
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the Team and the Role
eBay is re-imaginging the future of e-commerce - building a trusted marketplace. The Authenticity Guarantee (AG) team is a core component of this vision, ensuring buyers and sellers can shop with confidence. With innovative and exciting initiatives, the Authentication Guarantee Operations team is a fast-paced and passion-filled team to be a part of. This team has successfully launched watches, handbags, sneakers, trading cards, and apparel authentication in the US, UK, Germany, Canada, Australia, and Japan in a few quick years. We are now expanding the reach of our world-class authentication infrastructure. You will join the Program Management team within Authenticity Guarantee Operations to spearhead critical strategic initiatives in Electronics and Collectibles. This is a fast-paced, high-impact role where you will drive the go-to-market (GTM) planning and execution to bring AG to more customers in new categories, and manage the programs once they're stood up.
What You Will Accomplish
As the Program Manager, you will be responsible for the end-to-end go-to-market planning, execution and program management for a critical strategic initiative. You will serve as the primary link between operations, external partners, and cross-functional eBay teams to ensure a seamless launch and sustained growth.
GTM Planning and Execution
- Lead the end-to-end GTM orchestration and project management for strategic initiative, from initial launch readiness through post-launch refinements
- Proactively identify, problem solve, and resolve potential project blockers / risks and triage complex issues across stakeholders
- Act as the central point of contact across operations, business, product, marketing, legal and more to ensure critical path milestones are met for successful launch
Program Management
- Lead the strategic global program management to drive growth and optimize performance for strategic initiative
- Develop and own escalation playbooks for common issues and triage customer problems to ensure a frictionless experience
- Serve as primary operational point of contact for partner by managing day-to-day relationship ensuring operational alignment, and strengthen working relationship
- Own program insights and reporting against key business metrics in Weekly Business Reviews (WBR)
- Act as a change management lead for changes with operations or with partners
What You Will Bring
- 3-5+ years of experience in Project Management, Program Management, or GTM Operations
- Advanced proficiency in Excel with a strong ability to analyze business metrics and report on performance
- Exceptional communication skills, with the ability to influence and coordinate cross-functional stakeholders without formal authority
- Experience managing external partner or client relationships as a primary point of contact
- A self-starter who can work independently to achieve goals on time
- Strong "follow-through" mindset with a proven track record of meeting deadlines in high-pressure environments
- High degree of agility and comfort with changing or evolving strategic directions
- Familiarity with project management tools to maintain rigorous schedule, identify critical path
- Experience and ease using AI to drive program management deliverables more efficiently
- Travel to partner offices and AG operational centers as needed
- Prior experience in authentication, logistics/operations, or exposure to product development, is a plus
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center, and AI Hiring Guidelines.