Retail Supervisor (RFU)

About Fanatics Commerce

At Fanatics Commerce, we're more than just a leader in licensed sports merchandise – we're a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.

Role Overview

Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front line selling effort. The Retail Supervisor will drive results through effective communication and team building. This position could be full or part-time depending on the specific needs of the property and will work a rotating schedule including days, nights, and rotating weekends.

Responsibilities

• Responsible for the day-to-day running of the store
• To achieve or exceed store financial targets, delivering on retail sales and profit
• Leading customer engagement by serving and training store team to ensure delivering world-class service
• Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform
• Drive sales results by executing the sales/operations plans
• Support back of house operations; maintain stockroom organization
• Utilise business metrics in decision making, including but not limited to; revenue targets, per cap and UPT
• Communicate expectations for assignments and projects to employees under your supervision
• Provide training and assistance to new employees as required
• Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment

Knowledge & Experience

• Proven experience of supervisor level or senior retail assistant or above within a high-street retailer
• High Fashion background with merchandising experience
• Experience of delivering customer focused KPI's
• Understanding of profit & loss
• A team player
• Highly committed
• Good communication skills
• Enthusiastic with positive attitude
• Organized
• Hunger for development
• Deliver to time scales

Equal Opportunity & Inclusivity

We are an equal opportunity employer and celebrate diversity and inclusivity at Fanatics. Our commitment to inclusion drives us forward every day; across all races, gender, gender identities, age, sexual orientation, religion & spiritual beliefs, neurodiversity, disability and all identities of our people both current and future. If you have any requirement(s) for reasonable accommodations to participate in the job application or interview process, and/or to perform essential job functions, please contact us.

We Want to Hear From You

At Fanatics, we value transparency and honesty. If you don't meet every single requirement, that's okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you're excited about the role and confident that you can contribute, don't hesitate to apply. We're genuinely interested in how your unique skills and perspective can help us build something amazing together.

What Is In It For You

Culture

Join a team here you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you'll be empowered to help shape our culture that celebrates both individual and team successes.

Benefits

At Fanatics, we're dedicated to supporting you in all aspects of work and life; as such we offer a range of competitive benefits tailored to each country in which we operate. Specific details regarding the benefits package applicable to your location will be shared and discussed during the interview process.