Sr Mgr, IP Policy Ops Lead

About eBay

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Overview

At eBay, we protect intellectual property rights while helping buyers and sellers participate in a trusted global marketplace. We work to keep the marketplace safe, fair, and easy to use for customers, sellers, rights owners, and partners. The Senior Manager, Intellectual Property Policy Operations Lead will set the direction for eBay's global IP policy operations, including copyright, trademark, design rights, brand protection, rights owner reporting, repeat infringement risk enforcement quality and support our Verified Rights Owner (VeRO) program. This leader will manage a team of Policy Managers and Policy Specialists who turn IP risk, legal requirements, marketplace trends, and customer needs into clear policies, practical enforcement standards, and measurable results. We are looking for a leader who can make good decisions in complex situations, explain policy choices clearly, and help teams move from issue identification to action. This role works closely with Legal, Product, Engineering, Customer Service, Analytics, and Operations to make sure our IP policies are clear, scalable, measurable, and ready to support modern enforcement tools. This is an opportunity to lead a high-impact policy area at the center of marketplace trust!

What You Will Accomplish

• Lead eBay's global IP policy operations strategy and guide the team responsible for policy intent, risk assessment, enforcement planning, and ongoing improvement.
• Help us identify emerging IP issues, rights owner concerns, regulatory changes, seller behavior patterns, enforcement gaps, appeal trends, and customer impact.
• Set priorities, clarify decisions, remove blockers, raise quality standards, and build consistent ways of documenting policies, requirements, controls, and decision frameworks.
• Help us make policies easier for sellers, rights owners, and internal teams to understand and apply.
• Use enforcement outcomes, appeal data, false positive and false negative signals, seller impact, rights owner reports, and operational results to improve how we work.
• Share clear recommendations with senior leaders on IP risk, enforcement health, performance, and where we need to act next.
• Represent IP policy operations in governance forums, planning discussions, and major marketplace initiatives.
• Partner with Legal and Regulatory teams on changing obligations, litigation risk, and external expectations while balancing customer trust, seller fairness, rights owner protection, marketplace growth, and compliance.

What You Bring

• 10+ years of experience in intellectual property, trust and safety, ecommerce policy, platform governance, legal operations, risk, or compliance.
• Led managers, senior individual contributors, policy experts, or domain specialists in a global environment.
• Understand IP enforcement, including trademarks, copyright, counterfeit-adjacent risk, rights owner reporting, notice and takedown, repeat abuse, and seller remediation.
• Know how to turn complex legal, policy, operational, and data inputs into clear strategy, practical requirements, and action.
• Communicate clearly with senior leaders and cross-functional partners.
• Use sound judgment, data, and customer impact to make decisions.
• Influence without relying on authority, and help teams align around what needs to happen next.

Requirements

• Dedication to working our Hybrid Model with 3 days per week onsite at our Austin, TX office.
• 7+ years of experience in intellectual property compliance.
• Outstanding communication skills – oral and written, including ability to deliver compelling presentations to internal and external groups.
• Experience, preferably in ecommerce, in the areas of policy, program management and/or strategy development.
• Familiarity with AI tools and an AI-first approach, with a demonstrated ability to harness technology to improve insight, execution, and decision-making.
• Analytic and strategy development skills including expert Excel (pivot tables, advance functions, statistics) and PowerPoint skills.
• Superior skills in SQL coding and database query (e.g., SQL) and understanding of data warehouse architecture are required.
• A willingness to challenge existing approaches and ability to drive positive culture changes.
• Practiced at solutions design with an ability to think holistically about the impact that any changes will have on both eBay's buyers and sellers.
• Ability to build credibility with partners.
• Outstanding personal initiative, a "can-do" spirit.

Education

• BS/BA degree in related field required.
• Masters or MBA degree preferred.
• Degrees in business or analytics preferred.

Preferred Experience

• Work experience in consulting, strategy development, or analytics preferred.

Additional Details

The base pay range for this position is expected in the range below: $150,000 - $175,000. Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Remote roles are not eligible for U.S. visa sponsorship. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. We use cookies to enhance your experience and may use AI tools for administrative tasks in the hiring process. To learn how we handle your personal data and use AI responsibly, please visit our Talent Privacy Notice, Privacy Center and AI Hiring Guidelines.

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