Workplace Experience Assistant / ワークプレイス・受付アシスタント

About Collectors

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

Interview Process

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

About PSA

PSA is the world's largest trading card, autograph and memorabilia authentication and grading service. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region.

Position Overview

Collectors is recruiting a Workplace/Reception Assistant to support the Workplace team and reception operations at the newly established PSA Japan office. This position primarily focuses on reception duties and general administrative support related to workplace operations. You will work in coordination with a small, dedicated team to serve over 230 employees and handle visitor and guest interactions. This is a key position that provides a professional and comfortable reception experience through visitor reception, phone support, and mail management.

Work location: Office within Tokyo Ryutsu Center (TRC) in Heiwa-jima, Ota Ward, Tokyo.

Shift-based work (including weekends and holidays).

What You'll Do

• Greet and check in visitors, provide check-in/check-out support, issue badges using the Envoy reception system, and notify hosts promptly
• Maintain organization and restock supplies in the reception area, break rooms, conference rooms, and supply stations
• Receive, sort, and distribute mail to relevant staff members
• Order office supplies based on budget and brand standards
• Handle workplace and facility-related service tickets (Jira)
• Provide on-site support for executive assistants and executives, including conference room reservations, desk and office arrangements, and catering arrangements as needed
• Manage vendor building access and ensure compliance with security protocols
• Support internal events
• Perform various administrative and general office duties that support daily operations
• Receive and hand over customer submissions
• Support special projects of the Workplace team
• Coordinate with cleaning vendors to address cleaning requests and resolve issues

Who You Are

• Strong customer service skills with a white-glove level of service mindset
• Detail-oriented, professional, and team-oriented
• Ability to handle multiple tasks simultaneously in a fast-paced environment
• Excellent administrative skills, organizational abilities, and analytical skills
• High-level communication skills in Japanese (both verbal and written); everyday conversational English is welcome
• Ability to prioritize and make decisions
• Basic proficiency with Google Docs, Sheets, and Slides is a plus
• A proactive, hands-on team player who enjoys a collaborative environment and has a strong desire to learn
• Ability to proactively identify issues and improvement opportunities, prevent problems before they occur, and drive operational improvements. You actively embrace new knowledge and ideas, positively accept constructive feedback, and contribute to continuous growth and team success.

Reasons To Join Us

• Social Insurance: All full-time employees are eligible for Employee Pension, Health Insurance, Workers Accident Insurance, and Employment Insurance
• Paid Leaves: Our employees qualify for annual leaves and special leaves in accordance with the Company's Rules of Employment
• Allowances: Employees are offered commutation allowance in accordance with the Company's Rules of Employment
• Benefits: Defined Contribution Pension Plan, Group Life Insurance, Group Long-Term Disability Insurance
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

Privacy Notice

Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.